Frequently Asked Questions about Promotional Products
Choosing a promotional product to market your business can be a daunting task. How do you know what item is right for you? There are several things to take into consideration, including the brand you are marketing, your budget, the type of customer you are targeting, and the type of event you are promoting if applicable.
Price, of course, is always a factor when looking for promotional items. Especially if you are a new or small business. The good news is, we have many products that fall under $1 each, and many that are under 50¢ a piece. That’s hard to beat!
And let’s face it – the less they cost, the more you can afford, which is always important especially if you are attending a large tradeshow or sponsoring an event. Every one of our stores (except for the umbrella store), has customizable products starting at prices below 50¢ apiece! With prices so low, it’s easy to be able to advertise your brand or event.
Our Promotional Pen and Hand Sanitizer stores offer the lowest prices overall with pricing starting below 20¢ each, with the Custom Lip Balm and Sunscreen Stores coming in second with prices as low as 32¢ per piece!
Our stores offering Custom Drinkware, Bags, and Cleaning Cloths all start around 50¢, and Sunglasses below 75¢. And while our Custom Umbrellas might be a bit more, the prices are still hard to beat starting around $5.00.
Once you’ve made your selection, you might have questions about the process or questions in general. We have pulled together the most frequently asked questions from our customers, along with a few suggestions to get you started.
Yes, we do! We have promo codes for new and current customers. During checkout, scroll down to where you see Use Coupon Code – enter the appropriate code and hit enter. Your discount will be applied at checkout.
Please note that promo codes are case-sensitive.
new25 – For first-time customers, we offer a $25.00 discount off your first purchase of $200.00 or more (before shipping).
We have 2 promo codes for returning customers only. This code will remove your setup fees. There are however, stipulations for using these codes.
peach – this is for the Custom Lip Balm store only
customer – this code can be used on any of our other stores
flavor – this one is strictly for the Lip Balm Store. On certain products, you will see the option to mix flavors. You simply order the number of lip balms you wish to buy in one flavor, then in the notes section provide a list of the flavors you want and the quantities.
Please be aware that there is a minimum number that must be ordered per flavor. Each product has details listed on its page.
We also offer seasonal coupon codes. In order to receive these codes, you will need to be signed up for our emails. When they become available, we will send out an email with the code, expiration code, and details.
You can sign up to receive our emails by clicking here:
Absolutely! Feel free to order a sample of any of our products before you buy. For lip balms, you can even order more than one flavor – within reason of course! You can try up to 5 different lip balms/flavors so you can see which one you think customers would prefer.
Just send us an email along with the product number of the product you want to try, and the flavor, scent, or any other option that may be a choice, along with your company name (if applicable), name, address, and phone number.
Unfortunately, the FDA requires that the drug facts and ingredients are listed on each item. You can always order a blank label if you prefer, but a label will be provided on each item.
This refers to the number of colors in your graphics. A one-color imprint means that your logo, or other graphics, is just a one-color image. Two colors, of course, means it has two colors, while a full-color imprint means that your graphics contains several colors to create a custom image.
We always receive a number of questions regarding artwork, and the submission requirements.
We prefer to receive art in an Adobe Illustrator eps (vector) file in either CMYK or PMS (all fonts/typefaces outlined) but will gladly accept electronic art in eps, pdf, tiff, or jpeg files in a PC format. Please keep in mind that artwork with high color saturation will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.
We make it easy! When you go through the online ordering process you will be prompted to upload your logo before checking out. We also have a NOTES area where you can provide us with additional information about your art if needed.
Alternatively, you can email your logo to us before you order and request a FREE PROOF. Be sure to tell us which product you would like a proof for, and let us know if you need to make changes or add to the art file you are sending. Our email address is email@example.com.
Once you place an order, we will keep a copy of your artwork on file, so you can quickly and easily reorder your product, or even another item using the same artwork.
Absolutely! Every order comes with a free proof that must be approved by you before the order will go to production. Once you place your order and submit your artwork, we will send it to our designers to create a mockup of your custom product. We will then email it to you to proof and authorize. Simply reply to the emailed proof and let us know you approve.
Once we receive your authorization, it will be sent to production. We do request that proof approval be made within 24 hours of receipt to maintain your ship date.
Production times are noted in the description of each product. If available, rush production times will be noted as well, including the time frames and additional pricing if applicable. Special art submission and proofing time requirements may apply.
All of our products are shipped using UPS ground shipping within the continental USA. The production time depends on the product and is noted in the product details. Once you have your order in your cart, select “Estimate Shipping”.
Your available choices along with pricing will pop up, and you can choose the speed you desire. Many of our products, including all of our lip balm and sunglasses, are offered with free shipping for up to 3,000 pieces.
We do! Every order comes with a 100% satisfaction guarantee. If you are unhappy with your order, we will refund or rerun your order. Should you have any problem with your order, please contact customer service at 1-800-974-3611 within 15 days of receipt.
We advise opening your merchandise as soon as it is received for review, even if you do not intend to use it right away. Should you find a defective product, a UPS call tag will be issued immediately.
Should you have any other questions we can answer, please email us at firstname.lastname@example.org.